Terms & Conditions
Dream Car Rental Terms & Conditions
- Vehicle Condition
- Vehicle Return
- Payment
- Security Deposit
- Additional Fees & Charges
- Fines, Infringements & Tolls
- Damage Policy
- Damage Cover
- Accidents
- Your Responsibilities
- Our Responsibilities
- Vehicle Use
- Unauthorised & Prohibited Use of Vehicle
- Extensions & Cancellations
- Additional Drivers
- Fuel
- Restricted Areas
- GPS Tracking
- Breach & Termination
- Governing Law
- Privacy
- Contact List
This agreement is entered into by “Dream Car Rental Pty Ltd” (“We”, “Us”) ABN: 37 666 542 927 and the
hirer(s) (“You”, ”Renter”) listed on the Booking Summary. We agree to rent to you the vehicle, for the period
specified on the Booking Summary, on the terms set out in the Dream Car Rental Terms & Conditions,
Dream Car Rental Conditions of Rental and any other accompanying Terms & Conditions provided at the
time of hire. The Booking Summary, Dream Car Rental Terms & Conditions and Dream Car Rental Privacy
Policy are collectively referred to as the Rental Agreement.
1. Vehicle Condition
1.1 You acknowledge the vehicle is delivered to you in good operating condition, in a clean and tidy condition and with the seal of the odometer unbroken. You agree to return the Vehicle in the same condition (except for the ordinary wear and tear, ordinary wear and tear does not include windscreen or tyre damage).
1.2 The Vehicle must be returned together with all tools, tyres, accessories, and equipment.
1.3 Maintaining tyre pressure, water and oil levels is your responsibility. You must check the oil and water daily and immediately report any defect to our office.
1.4 Should any malfunction of the Vehicle occur, including any sign of overheating, you must stop the vehicle immediately and notify our office.
2. Vehicle Return
You must return the vehicle to us:
2.1 With a full tank of fuel unless prior arrangements have been made.
2.2 To the location and on the date & time specified on the booking summary. If the vehicle is returned to a location or at a time that does not align with the agreed terms, you will be responsible for the vehicle’s condition until an authorised representative is able to take possession of the vehicle within operating hours.
2.3 With the seal of the odometer intact. Should the odometer seal be broken or tampered with, you will be liable for any repair costs.
We reserve the right to take immediate possession of the vehicle if any of the following occur:
2.4 The vehicle has been reported to authorities.
2.5 The vehicle is illegally parked.
2.6 The vehicle is, or we have sufficient reason to believe, being used in violation of any terms laid out in this agreement and/or the law.
3. Payment
3.1 Prior to the commencement of your rental period, you must provide a valid credit or debit card to charge any amount due under this Rental Agreement. The provided card must be in your name and have sufficient funds available to cover any charges you may incur.
3.2 Joint hirers and all drivers (authorised or unauthorised) are jointly and severally responsible for the total amount incurred under this rental agreement.
3.3 Card payment fees apply and will vary depending on the type of card used.
You agree to pay Dream Car Rental and authorise us to charge your provided payment method for:
3.4 All rental charges including any additional charges for exceeding the kilometre allowance.
3.5 All Additional Fees & Charges incurred in your rental period.
3.6 Any amount owed for vehicle loss or damage, in accordance with the Damage Policy section.
3.7 All other amounts payable under this rental agreement.
4. Security Deposit
4.1 At the time of rental, in addition to paying the estimated rental charges, you are required to pay, or have a pre-authorised hold placed on your card as security for any additional fees or charges that may be incurred throughout the rental period.
4.2 The security deposit/pre-authorised hold will be refunded/released upon conclusion of the rental, subject to and in accordance with this rental agreement.
4.3 The amount charged for the security deposit is determined at the time of booking and is listed on your booking summary.
4.4 The amount charged for the security deposit varies depending on vehicle category, driver age and pickup location.
5. Additional Fees & Charges
You agree to pay Dream Car Rental for the below charges when applicable:
5.1 Cleaning Fee: You are expected to return the rental vehicle in a reasonably clean condition. If the vehicle requires excessive cleaning beyond normal wear and tear, you will be charged a cleaning fee of $250.
5.2 Fuel Costs: You shall receive the rental vehicle with a full tank of fuel and are responsible for returning the vehicle with the same fuel level. If the rental vehicle is returned with less fuel, you will be charged $3 per litre for refueling.
5.3 Lost/Replacement Key Fee: In the event you lose the key to the vehicle, or the key is damaged beyond repair while under your control, you will be charged $650 to replace the key.
5.4 Cancellation Fee: In the event you cancel your booking with us less than 48 hours prior to the rental start date and time specified on the booking summary, you will be charged a cancellation fee of $75.
5.5 Fines/Infringements Fee: You will be charged a $75 processing fee for any fine or infringement arising from the use of the rental vehicle within your rental period.
5.6 Impound/Towing Fee: You will be charged an admin fee of $125 if the rental vehicle is impounded or towed.
5.7 Roadside Assistance Fee: In the event of a roadside assistance call out where you are at fault, you will be charged a fee of $150.
5.8 Excess Kilometres: If you exceed the kilometre limit stated on your booking summary, you will be charged $0.50/Km for every excess kilometre travelled.
5.9 Area of Use Breach Fee: You will be charged a fee of $200 if you drive the vehicle outside of the allowed area of use.
6. Fines, Infringements & Tolls
6.1 You are responsible for all fines, infringements, penalties, and court costs arising from the use of the vehicle during your rental period. This includes, but is not limited to, fines for speeding, parking violations and toll violations. You are also responsible for any administrative fees that Dream Car Rental Pty Ltd may incur in the processing of these fines.
6.2 If we are required to nominate you for any fines or infringements arising from your rental period, you will be charged a processing fee of $75.
6.3 If we pay any fines or infringements on your behalf, you will be required to reimburse us for the full amount of the fine, plus a processing fee of $75.
6.4 You are also responsible for any damage or loss caused by a fine or infringement. For example, if you are issued a parking ticket for parking in a restricted area, and the vehicle is towed as a result, you will be responsible for the towing and storage fees.
7. Damage Policy
7.1 If the vehicle and/or any of the accessories provided by Dream Car Rental (including keys to the vehicle) is lost, damaged or stolen; for each incident, you are liable up to the excess amount stated on your booking summary:
- All damage or loss to our vehicle.
- Loss of rental income.
- Towing, storage and recovery fees.
- All other losses or expenses relating to the incident.
7.2 If, acting reasonably, the rental vehicle is damaged by a third party and you have completed your obligation under the Accidents section and we have sufficient information to recover the loss or damage costs from the third party, we will waive your liability for damage costs relating to that incident.
7.3 Dream Car Rental is liable for any loss or damage to the vehicle that is our fault, this includes:
- Damage or loss due to our negligence or wilful default.
- Damages or loss due to poor vehicle maintenance on our part.
8. Damage Cover
8.1 Subject to Cover Exclusions, Dream Car Rental will waive your liability for any loss, basic theft or damage to the rental vehicle up to the level of cover selected at the time of booking.
8.2 Damage Waiver (DW): The Damage Waiver reduces your liability for any vehicle loss, basic theft or
damage, up to the excess amount stated on your booking summary.
8.3 Cover Exclusions: If the vehicle is damaged because of unauthorised or prohibited use of the vehicle,
you are liable for any loss or damage costs for that incident up to the total value of the vehicle.
9. Accidents
9.1 If you are involved in an accident or the vehicle is stolen during the rental period you agree to cooperate with Dream Car Rental throughout any immediate or subsequent investigations, failure to cooperate will be a breach of this agreement.
In the event of an accident, regardless of the fault and severity, you must:
9.2 Report the accident to Dream Car Rental as soon as conveniently possible and no later than 6 hours after the accident occurs. Failure to report an accident is a breach of this agreement and will result in additional charges.
9.3 Report the accident to the police if any person/property is injured/damaged as a result of the accident.
9.4 Complete an accident report regardless of accident fault and severity, accident reports can be found on our website or a hardcopy can be provided at any Dream Car Rental location.
9.5 Provide us with the driver’s full name, address, contact information, insurance information and vehicle registration for all other vehicles involved in the accident. You are also required to provide a copy of the police report for the accident (if there is one created).
9.6 Provide us with pictures from the accident scene where damage to all vehicles involved is visible, only when it is safe to do so.
9.7 Not admit fault.
9.8 Not allow the vehicle to be towed without our permission unless in the event of emergency where towing is performed by emergency services.
- Dream Car Rental preferred towing contact: Pro Tow – 0484 777 000
10. Your Responsibilities
10.1 All loss of or damage to the vehicle, loss of use, third party damage, legal expenses, debt collection fees, assessment fees, towing and recovery and storage where any condition of this agreement has been breached.
You must:
10.2 Ensure the vehicle is only operated by you or any other authorised driver.
10.3 Hold a current and valid Driver License that allows you to operate the type of vehicle (this applies to all authorised drivers).
10.4 Take all reasonable care of the vehicle, as per the Vehicle Use section.
10.5 Comply with all laws and regulations relating to the use of the vehicle.
10.6 Fully inspect the vehicle at the time of hire and report any discrepancy between the Vehicle Condition Report and the actual condition of the vehicle prior to leaving the hire location.
10.7 Provide us with the most up to date and accurate information relating to the use of the vehicle upon request.
You must never:
10.8 Allow the vehicle to be towed without our permission unless in the event of emergency where towing is performed by emergency services.
10.9 Provide us with information that you know to be false or misleading or withhold any relevant information from us.
10.10 Repair, modify or tamper with the vehicle without written authorisation from us.
10.11 Use the vehicle for commercial purposes or to carry any paying passengers, this includes all rideshare and food delivery services, unless the vehicle is a commercial vehicle and you have written authorisation from us.
11. Our Responsibilities
11.1 We are responsible for providing a vehicle that is of acceptable quality and in good working order.
11.2 If the vehicle we provide breaks down during your rental period through no fault from you or a third-party driver, or because of our negligence, we will either repair the vehicle as soon as possible or provide you with a replacement vehicle of similar size and standard.
11.3 Roadside assistance services are provided for any inherent mechanical faults to the vehicle during the rental period, this does not include any driver induced faults or errors.
Examples of driver induced faults and errors:
- A flat battery.
- Lost keys, vehicle card or fob.
- Retrieving keys that have been locked inside the vehicle.
- Changing a wheel or tyre in the result of a flat tyre.
- Running out of fuel or charge.
12. Vehicle Use
During the rental period, you and any other additional drivers must:
12.1 Take all reasonable care of the vehicle, including to:
- Prevent any damage, theft or third-party loss.
- Protect the vehicle from severe weather.
- Ensure the vehicle is not overloaded with passengers or weight.
12.2 Comply with all applicable laws and regulations relating to the use of the vehicle.
12.3 Correctly observe and report to us any warning or fault indicators that may appear in the vehicle.
12.4 Keep the vehicle locked and secure when unattended and ensure the keys are always kept safe and under your control.
12.5 Only drive the vehicle within a 500km Radius from Perth CBD, limits include: Albany, Hopetoun, Hyden
& Kalabarri.
• A one of fee of $150 extends the allowable area of use to regional parts of WA, limits include:
Esperance, Kalgoorlie & Esperance.
13. Unauthorised & Prohibited Use of Vehicle
You and any other additional driver must never:
13.1 Allow the vehicle to be driven by a person who is not identified as a renter or additional driver on this Rental Agreement.
13.2 Take the vehicle offroad unless you have our prior written authority.
13.3 Use the vehicle in contravention or violation of the road and traffic laws of the state or territory of this Rental Agreement.
13.4 Smoke or Vape inside the vehicle.
13.5 Use the vehicle in a dangerous or unsafe manner or if there are visible faults or warning lights on the vehicle.
13.6 Operate the vehicle while under the influence of drugs and/or alcohol or while having a blood alcohol concentration exceeding that allowable by law in the state or territory of this Rental Agreement.
13.7 Use a mobile phone or handheld device while operating the vehicle.
13.8 Use the vehicle to carry any paying passengers or any flammable, corrosive, toxic or explosive materials.
13.9 Use the vehicle to carry any animals or pets.
13.10 Use the vehicle to tow or propel another vehicle, trailer, boat, or any other object unless you have our prior written authority.
13.11 Carry out or authorise any form of modification or repair to the vehicle.
14. Extensions & Cancellations
14.1 Extensions: You may request an extension of the hire period beyond the date and time specified on the booking summary. To request an extension, you must notify our office at least 24 hours prior to the expiration date and time of the current rental period, we may approve or deny your request.
14.2 Cancellations: You may cancel this agreement by informing our office at least 48 hours prior to the rental start date and time. If you cancel this agreement less than 48 hours prior to the rental start date and time you will be charged a cancellation fee of $75.
15. Additional Drivers
15.1 Additional fees will apply if you nominate an additional driver, additional drivers will be listed on the booking summary and are authorised to use the rental vehicle subject to the terms of this agreement.
We may also refer to an additional driver as an authorised driver.
15.2 You may add additional drivers to this agreement by providing us with the following details:
- Full name
- Contact Details
- Copy of Driver License
15.3 Each additional driver must meet the following requirements:
- Be at least 18 years old
- Have a valid Australian Driver License
15.4 The renter is responsible for ensuring any additional driver in control of the vehicle strictly complies with the terms laid out in this rental agreement. The renter is responsible for any use of the vehicle by an additional driver.
16. Fuel
16.1 You must always use the correct type of fuel for the vehicle.
16.2 The vehicle must be returned with the amount of fuel equal to that of the level at the commencement of the rental.
16.3 If the vehicle is retuned with less fuel, you agree to be charged for refuelling at $3 per litre, unless prior arrangements have been made.
16.4 You will be responsible for any damage to the vehicle caused by putting the incorrect fuel type in the vehicle and are liable for recovery costs and any other costs that may be incurred as a result.
17. Restricted Areas
17.1 The following areas are restricted, you are not permitted to drive our vehicle in these areas, such action will be a breach of this agreement.
- Outside of Western Australia.
- Beaches or sand dunes.
- Through streams or rivers.
- Unsealed roads.
- Outside allowed area of use.
19. Breach & Termination
19.1 Dream Car Rental reserves the right to terminate this agreement and request immediate return of our vehicle by providing written or verbal notice if you or any driver (authorized or unauthorized) breach any of the terms laid out in this agreement.
19.2 In the event we terminate your rental agreement, you are liable for:
- All damage or loss to our vehicle.
- Loss of rental income.
- Towing, storage and recovery fees.
- All other losses or expenses arising from the termination.
20. Governing Law
20.1 This Agreement shall be governed by and construed in accordance with the laws of the state in which the rental location is situated, any legal action arising out of or in connection with this Agreement shall be brought in the courts of the state.
21. Privacy
21.1 The Dream Car Rental Privacy Policy forms part of this Rental Agreement. A copy of the Privacy Policy can be found on our website, or a hard copy can be provided at any Dream Car Rental location.
21.2 By entering into this agreement, you agree you have read and understand the Privacy Policy.
21.3 You consent to us collecting, using and disclosing your personal information in accordance with our Privacy Policy.
22. Contact List
Locations:
Dream Car Rental Kewdale
128B Kewdale Road
KEWDALE WA 6105
Contacts:
-
Admin & Bookings:
- [email protected]
- +61 8 6119 9999
- Accounts:
- Website:
Preferred Towing Contact:
Pro Tow: 0484 777 000